The Cruise Hub


FAQ


Who are we?


The Cruise Hub is a privately owned company that was set up by a very successful cruise consultant who had created and sold holidays for some of the biggest names in the industry today.

Based in Swindon we provide a booking resource that has access to some of the best cruises around the world, offering you a huge choice. We can truly cater for all kinds of requests and add so much more to your conventional cruise holiday. As we are independent from the cruise operators we have no bias which ensures you book a holiday that simply matches your needs and expectations.

The website was designed to be very user friendly and displays a selection of our offers and ideas which in most cases could be tailored around you if you wanted some aspects changed. However if you don’t see a particular cruise on our website which you had in mind, simply contact us and we will find it for you. We have good relationships with all the major cruise operators around the world.

If you need some guidance on making your choice we have produced a bespoke on-line form that you can sit down carefully and complete or have experts ready on the phone to help you find the right cruise.

We are a member of The Midcounties Co-operative Limited Travel Cornsortium, together we have the recognition, buying power and experience to provide you the very best cruise holidays backed up with the customer service you’d come to expect from us.

Book with peace of mind


We are fully qualified and your holiday is protected under ATOL no. 6053 and ABTA nos. P7029 / Y6374.

For more information you can visit the UK Civil Aviation Authority’s website:

http://www.caa.co.uk

and ABTA - The Travel Association’s website:

http://www.abta.com

Updated opening hours for New enquiries & bookings


Our opening hours do vary throughout the year to meet demand and are reviewed weekly to allow us to trade more efficiently and utilise staff effectively all year round. So if you are planning to make a new booking, below are this week’s operational hours:
Sunday to Friday: 10.00 am - 7.00 pm
Saturday: 10.00 am - 5.00 pm

Not around during our regular opening hours?


If you are not available during our normal operational hours to enquire or book, no need to worry. Just contact us by email or phone in advance so we can arrange a convenient time to call you, no matter how late or early it is.

On the other hand if you leave us an email, submit an enquiry form or voicemail outside our normal opening hours, we shall respond on our return to the office.

Once you have booked


At the time of booking you will be informed of the post booking procedure. Generally you receive a written confirmation sent to your address 7-10 working days after booking with us. Time scales for vouchers and tickets can vary and you will be informed of these during the booking process.

If you want to add more passengers to your current booking or upgrade an aspect of it, please call our enquiry and booking line on 0800 612 78 66.

The future for cruise holidays


Cruise is the fastest growing sector within the travel industry today. It is predicted that more than two million people from the UK will take a cruise holiday in 2011.

The product has evolved massively, having previously been stereotyped as a luxury for only a lucky few, but now it is a very commercial product and we have more choices than ever.

Each and every one of them will provide a unique experience so if you’re new to cruising or even if you’re an experienced cruiser wishing to try something different, we can help!

The beauty of cruising is that you can do as much or as little as you like. Cruise ships are packed with things to do so just take a glance at the ships and operators we work with in our Cruise Ships section.

The other key selling point is that you get to see many destinations in one round trips rather than a conventional holiday; your room (stateroom/cabin) travels with you from destination to destination so there’s no need to pack and unpack all the time.

So from a convenience and value standpoint, cruising is the way forward… and after all, a holiday is meant to be fun and relaxing from start to finish.


How to keep updated and never miss out on our promotions


If you have access to a email account simply click here and sign up to receive our email alerts.

We also have a Cruise Hub fan page on Facebook where we post out regular offers and useful information, simply click here and ‘Like us’ once you are directed to the landing page.